Application Support Manager
REF: RCR/2145/JM
Service Area: Corporate Resources/Technology Solutions Group
Grade and Salary: PO8/£50,418-£53,286 p.a.
Location: Islington Town Hall, Upper Street, London N1 2UD
Hours: 35 Hours p/week

We are looking for an experienced and enthusiastic manager to lead our Application Support Team.

The Council has over 50 Microsoft SQL based applications, is about to deploy SharePoint 2010 to 3500 staff, and some of our most widely used and critical applications are Oracle based. There is plenty to do and agreeing priorities is an important part of the manager’s role.

We are investing in our staff and all Application Support Engineers have gained or are working towards vendor qualifications; cross-skilling to allow more flexible support is our next big challenge.

Each service area has its own application administration team and the escalation between these teams, our Application Support Team and third parties needs reviewing to ensure we are making the best use of the available resources.

This is a complex role with staff management; service delivery; business relationship and supplier interface responsibilities so the successful candidate is likely to have experience in all these areas.
As a service we are open to change, invest in our staff and seek alignment with the Council’s business needs.

You may find it helpful to review our ICT Strategy, which you can find on our website at http://www.islington.gov.uk/council/councildocs/ict_strategy.asp

If you would like to discuss the role informally please call 020 7527 7100 to arrange an appropriate time.
When applying please respond to each of the requirements on the person specification as this will help you cover all the relevant points and assists with short listing.

Closing Date: Sunday,15 January 2012
Interview Date:Friday, 3 February 2012.

Equal Opportunities
1

Application Information
To apply for this position please use the online application process below. Alternatively if you are unable to use the online process please print off an application form and return it to HR Express.

All printed applications should be returned to: Application Form, HR Express, 2nd Floor,Islington Town Hall,Upper Street London N1 2UD