Job Descriptions and Responsibilities
To control, monitor and improve qualified personnel in call center in order to handle call efficiently at the shortest response time with a proper manner
To prepare and control standard message which is delivered to customer for  problem solving or creating positive impression after getting a feedback from customer
To control and monitor performance of call center equipment and tools and notify when problems occur
To be able to coach staff and provide training and skill to internal and external staff to improve skill and staff qualification
To analyze performance and identify cause and effect of performance of call center for improvement activities
To ensure that order, customer requests and complaint have been handled properly

Qualifications
Bachelor's degree in Social Science or related fields
At least 3 years experience in service operation of call center environment
Customer-oriented with excellent interpersonal, coordination and negotiation skill
Strong in coaching, relationship building capabilities and communication skill
Excellent typing (Thai & English)  and computer knowledge (Ms Officer)
Good command in English

Contact Address
Interested staff can submit English CV to K. Duangjai Manoonthamaporn

Human Resources
DKSH (Thailand) Limited
280 Charoenkrung Building, Charoenkrung Road,
Sumphanthawong,  Bangkok 10100 
Phone 0 2220 9000 Ext.1201  Mobile 0 85 484 7699
Email: duangjai.m@dksh.com