Are you interested in a career in Customer Services? If so, we have a vacancy for you to join our Apprenticeship training scheme within our busy Customer Services Contact Centre. This opportunity will provide you with hands on practical experience of working in a Contact Centre environment, answering queries and questions on Council wide issues. You will be using the telephone combined with the very latest Contact Centre IT systems.

You will have a helpful and flexible attitude focussed on providing customer care to our local residents, and be able to work as part of a team. You will need to have excellent communication skills (both oral and written) and be familiar with using PCs. Full training will be provided to help build the customer service and technical skills required for this career.

For an informal discussion about this post please contact the Contact Centre Duty Team Leader on 01732 227455 or Brian Hatt (Customer Service Manager) on 01732 227280.

To apply for the role, please send your CV to ‘KEY Training Services’, quoting reference: Customer Service Rep at Sevenoaks District Council, by e-mailing keytrainingservices@kent.gov.uk or by writing to: Business Support Team; Kent Adult Education Service; FREEPOST SEA14166; Sittingbourne Kent ME10 1BR.

Sevenoaks District Council is committed to being an Equal Opportunities Employer.

Closing date: 19th September 2011
Interview date: 11th October 2011